Terms & Conditions

Rush Fee:
Any orders booked with less than 10 (ten) days notice will have a 20% rush fee applied to the total order. This fee helps us ensure we can accommodate your last-minute requests without compromising on quality or service.

Allergies:
Cookies by Qui will not be held responsible for any allergy related issues. Unless it is specified otherwise on your order, all products may contain or come into contact with dairy, wheat, nuts, soy and other allergens. It is the client’s responsibility to inform their guests of any risks.

Collection:
Cookies are to be collected at a mutually agreed upon time from the St Albans Park address given. If you have placed an order and I have tried to contact you both by email and phone (and or text message) and have not received correspondence within 24 hours of non collection, your cookies will be forfeited and no refunds will be given.

Digital Drawing Designs Terms and Conditions:
All digital drawings (mock-ups) are charged at $80/ hour. This includes 1 (ONE) revision per design. Any more design changes will incur a fee. All digital drawing designs must be finalised within 7 days of collection. If the designs are not finalised within this timeframe, it will be at my discretion to proceed with creating the designs based on the initial brief provided. Any changes or adjustments requested after the 7-day period may not be accommodated, and additional fees (including rush fee) may apply.

Covid Terms & Conditions:
I retain the right to cancel the booking due to circumstances beyond my control, such as ill health/family emergency/isolation, during which you will have 3 options to choose from. 1. I will refund any money paid in full. 2. I will attempt to organise another local cookie decorator to provide a replacement, or 3. I can move it to another date. Due to the current unpredictability, if your party or event gets canceled due to restrictions, illness, etc. no refunds will be given. However any money paid will be put towards a credit for a future order. Please note there may be an increase or decrease in price if you change designs. If this occurs, you will be liable for any money owing. If your cookies have already been made and decorated when a new restriction is announced or you inform me that you (or someone close to you) is ill, you will be sent home with instructions on how to store the cookies long term. I am not liable for any damage to the cookies if you do not follow storage instructions given and no refunds will be given at any point in time. By paying for your order, you agree to these terms & conditions. Thank you for your understanding as we navigate the current climate.

Deposit, Cancellation and Refund Policy:
Each quote is valid for 48 hours from the date of issue.

Upon basic design constructs of your cookies being finalised and proceeding with the order full payment will be required. Your booking is not considered confirmed until the payment has been received. Our method of payment is via direct deposit. Failure to make payments by the due date WILL result in your order being automatically cancelled without warning; please contact me ASAP to discuss any problems/ possible late payment issues.

Non Guarantee:
Cookies by Qui cannot be held responsible for any damage to the cookies once they are delivered, shipped and/or collected and in the care of a client or the venue. Where a client elects to self-transport, we are not responsible for any damage caused during transportation.

Shipping Terms & Conditions:
No refunds or exchanges will be given in case of late delivery or broken/damaged cookies.

Photo Usage:
Cookies by Qui reserves the right to use any photos we take of your creation for media related activities such as publishing on our website, social media or advertising.

Edible Images & Colour Variations of Hand Piped Cookies:
1. Edible Ink and Colour Variations: We use edible inks to print logos and designs on our cookies. While we make every effort to replicate the colours of the logos accurately, please be aware that due to the nature of edible inks and variations in the printing process, the colors of the printed logos may not be exact replicas of the original logos or designs.

2. Image Representation: The images of the printed logo cookies displayed on our website or promotional materials are for illustrative purposes only. The actual appearance of the printed logos may vary slightly in colour and design.

3. Acceptable Color Deviations: You agree to accept reasonable colour deviations in the printed logos, or hand piped cookies and such deviations shall not be considered as defects in the product. Minor variations in color may occur, and these shall not be eligible for refunds or exchanges.

4. Customisation Approval: Before we proceed with printing your logos on the cookies, we will provide you with a digital proof for your approval. It is your responsibility to carefully review the proof, including the colours, design, and placement of the logo. Once you provide your approval, we will proceed with the printing process based on the approved design.

5. Customer's Responsibilities: As the Customer, you are solely responsible for ensuring that the logos or designs provided to us for printing are accurate and comply with all applicable laws and regulations. We shall not be held liable for any copyright or trademark infringement arising from the use of logos or designs provided by you.

6. Returns and Refunds: Due to the personalised and edible nature of the printed logo cookies, we do not accept returns or offer refunds based on slight color variations from the original logo or design. If there is a significant defect in the product unrelated to the colour, please refer to our standard return and refund policy.

7. Limitation of Liability: In no event shall we be liable for any direct, indirect, special, punitive, incidental, or consequential damages arising out of or related to the use of our logo printed cookies, including but not limited to colour variations. Our total liability to you for any claim, whether in contract, tort, or otherwise, shall not exceed the total amount paid by you for the specific order in question.

8. Intellectual Property: You acknowledge and agree that all intellectual property rights in the logos, designs, and any artwork provided by you for printing on the cookies belong to you or your respective licensors. By providing the logos or designs to us, you grant us a limited, non-exclusive, royalty-free license to use and reproduce such logos or designs solely for the purpose of fulfilling your order.

9. Modification of Terms: We reserve the right to modify these Terms at any time without prior notice. Any changes to these Terms will be effective immediately upon posting on our website. It is your responsibility to review these Terms periodically for any updates.

10. Governing Law and Jurisdiction: These Terms shall be governed by and construed in accordance with the laws of Australia. Any dispute arising out of or relating to these Terms or the use of our logo printed cookies shall be subject to the exclusive jurisdiction of the courts located in Australia.

Privacy Policy

Overview:
This privacy policy sets out how we use and protect any information that you give us when you use this website. We are committed to ensuring that your privacy is protected. Should we ask you to provide certain information by which you can be identified when using this website, then you can be assured that it will only be used in accordance with this privacy statement. We may change this policy from time to time by updating this page. You should check this page from time to time to ensure that you are happy with any changes. When you purchase something from our store, as part of the buying and selling process, we collect the personal information you give us such as your name, address and email address. When you browse our store, we also automatically receive your computer’s internet protocol (IP) address in order to provide us with information that helps us learn about your browser and operating system. Email marketing (if applicable): With your permission, we may send you emails about our store, new products and other updates.

What We Collect:
We may collect the following information: name and age, contact information including email address, demographic information such as postcode, preferences and interests, other information relevant to customer surveys and/or offers

How Do I Withdraw My Consent?
If after you opt-in, you change your mind, you may withdraw your consent for us to contact you, for the continued collection, use or disclosure of your information, at any time, by contacting us cookiesbyqui@gmail.com

What We Do With The Information We Gather:
We require this information to understand your needs and provide you with a better service, and in particular for the following reasons: Internal record keeping. We may use the information to improve our products and services. We may periodically send promotional emails about new products, special offers or other information which we think you may find interesting using the email address which you have provided. From time to time, we may also use your information to contact you for market research purposes. We may contact you by email, phone, fax or mail. We may use the information to customise the website according to your interests.

Security:
We are committed to ensuring that your information is secure. In order to prevent unauthorised access or disclosure, we have put in place suitable physical, electronic and managerial procedures to safeguard and secure the information we collect online.

How We Use Cookies (and not the delicious kind!)
A cookie is a small file which asks permission to be placed on your computer’s hard drive. Once you agree, the file is added and the cookie helps analyse web traffic or lets you know when you visit a particular site. Cookies allow web applications to respond to you as an individual. The web application can tailor its operations to your needs, likes and dislikes by gathering and remembering information about your preferences. We use traffic log cookies to identify which pages are being used. This helps us analyse data about webpage traffic and improve our website in order to tailor it to customer needs. We only use this information for statistical analysis purposes and then the data is removed from the system. Overall, cookies help us provide you with a better website by enabling us to monitor which pages you find useful and which you do not. A cookie in no way gives us access to your computer or any information about you, other than the data you choose to share with us. You can choose to accept or decline cookies. Most web browsers automatically accept cookies, but you can usually modify your browser setting to decline cookies if you prefer. This may prevent you from taking full advantage of the website.

Links to Other Websites:
Our website may contain links to other websites of interest. However, once you have used these links to leave our site, you should note that we do not have any control over that other website. Therefore, we cannot be responsible for the protection and privacy of any information which you provide whilst visiting such sites and such sites are not governed by this privacy statement. You should exercise caution and look at the privacy statement applicable to the website in question.

Controlling Your Personal Information:
You may choose to restrict the collection or use of your personal information in the following ways: whenever you are asked to fill in a form on the website, look for the box that you can click to indicate that you do not want the information to be used by anybody for direct marketing purposes. If you have previously agreed to us using your personal information for direct marketing purposes, you may change your mind at any time by writing to or emailing us. We will not sell, distribute or lease your personal information to third parties unless we have your permission or are required by law to do so. We may use your personal information to send you promotional information about third parties which we think you may find interesting if you tell us that you wish this to happen. If you believe that any information we are holding on you is incorrect or incomplete, please write to or email us as soon as possible at the above address. We will promptly correct any information found to be incorrect.

Third-Party Services:
In general, the third-party providers used by us will only collect, use and disclose your information to the extent necessary to allow them to perform the services they provide to us. However, certain third-party service providers, such as payment gateways and other payment transaction processors, have their own privacy policies in respect to the information we are required to provide to them for your purchase-related transactions. For these providers, we recommend that you read their privacy policies so you can understand the manner in which your personal information will be handled by these providers. Once you leave our store’s website or are redirected to a third-party website or application, you are no longer governed by this Privacy Policy or our website’s Terms of Service.

Links:
When you click on links on our store, they may direct you away from our site. We are not responsible for the privacy practices of other sites and encourage you to read their privacy statements.

Changes to this Policy:
We reserve the right to modify this privacy policy at any time, so please review it frequently. Changes and clarifications will take effect immediately upon their posting on the website. If we make material changes to this policy, we will notify you here that it has been updated, so that you are aware of what information we collect, how we use it, and under what circumstances, if any, we use and/or disclose it. If our store is acquired or merged with another company, your information may be transferred to the new owners so that we may continue to sell products to you.

Your Consent:
By placing an order and paying in full, you are agreeing to the terms and conditions set out above.